Information about the Azuga Insight Hawaii Road Usage Charge (HiRUC)

Demonstration Technology Test Drive

What is the Hawaii Road Usage Charge Demonstration Project?+
How does the Azuga Insight HiRUC Project work?+
How much does it cost to participate in the HiRUC Technology Test Drive?+
Is Azuga Insight part of the Hawaii DOT?+

Mileage Reporting Methods

What mileage reporting methods can I choose from if I sign up for the HiRUC Project?+
Can I enroll my motorcycle or All-Terrain Vehicle (ATV)? Or my recreational vehicle (RV)?+

Plug-In Devices

How do I know if my vehicle is compatible with the Plug-in Device?+
What if it's an electric vehicle, does that make a difference?+
Can I install the plug-in device in another part of my vehicle?+
Can I use Azuga Device along with another plug-in device using a splitter cable?+
How do I install the Azuga Device in my vehicle?+
Can I use my device in other vehicles?+
Is there a charge for replacement of an Azuga Device due to loss, theft, or accident?+

OdoFoto

OdoFoto requires the use of the Azuga Insight smartphone app. Instructions for downloading the app are provided below in the section titled "others".

How to report my odometer reading?+
What do I do if I miss a reporting deadline?+
Can I report my odometer reading anytime?+

Creating your Azuga Insight Account

How do I create my account?+
How do I know if my account was successfully created?+
What do I need to do after my account is created?+
How do I remain compliant with HiRUC mileage reporting requirements?+
What happens if I am not compliant with mileage reporting requirements?+

Accessing your Azuga Insight Account

How do I access my account online?+
What if I forget my login information or password?+
What if I forget my PIN?+
Will my name and address be shared with others?+

Managing your Azuga Insight Account

What happens if I change vehicles, license plate, or registration address?+
I need activity statements and reports. What do I do?+
Will I know if my mileage reporting device isn't operating correctly?+
Whom do I contact if the Device isn't working correctly or if I get emails that my Device is having problems?+
Can I transfer my account to someone else?+
Can I change my mileage reporting method?+
Can I change my vehicle?+
Can I have my device shipped to an out-of-state address?+
Can I change my shipping address?+
What do I do if my device is lost or stolen?+
What do I do if I'll be away from my vehicle for a long period?+
When are road usage charges calculated?+

Closing your Azuga Insight Account

Can I ask for my account to be closed before the end of the HiRUC Technology Test Drive?+
Is there any situation in which Azuga will close my account before the end of the HiRUC Technology Test Drive without my asking?+
What do I need to do to close my account?+
What happens to my data after my account is closed?+
Can I access my online account after my account is closed?+

Other Drivers using my car

My kids drive my car. Is this ok?+
Will the simulated per-mile fees apply if I lend someone my car?+

Premium Features

Is it required that I opt into the Premium Features to participate in the HiRUC project?+
Once I've opted into the Premium Features, can I opt back out of them?+
Is the data collected for the Premium Features the same that is used for the HiRUC project?+
What are the Premium Features?+
What does "Cost" mean under Trip Stats on the Dashboard and in the Trips detail?+

Other

How can I get the Azuga Insight smartphone app?+
What do I do if I don't own the vehicle anymore?+
How is mileage calculated if I have selected a plug-in device?+
What information will the Department of Transportation receive about my driving if I participate in the pilot?+

Understanding your Road Usage Report

General Information on Road Usage Reports

What is a Road Usage Report?+
Who receives Road Usage Reports?+
How often will I receive Road Usage Reports+
What if I have more than one vehicle enrolled?+
What if I change my vehicle or reporting method?+
Do all Road Usage Reports have identical layouts?+
II - Road Usage Reports for participants with electric cars+
Road Usage Report for OdoFoto+
Road Usage Report for Plug-in device with GPS participants with electric cars +

Information about The Eastern Transportation Coalition Mileage-Based User Fee (MBUF) Pilot and Azuga Insight Connected Vehicle Platform

How does the Azuga Insight Connected Vehicle Platform work?+
How much does it cost to participate in The Eastern Transportation Coalition MBUF Pilot?+
Is Azuga Insight part of The Eastern Transportation Coalition or any of the member State DOTs?+
What mileage reporting options do I have if I sign up for The Eastern Transportation Coalition MBUF Pilot?+
How do I know if my vehicle has an OBD-II port?+
What if it's an electric vehicle, does that make a difference?+
Can I install the plug-in device in another part of my vehicle?+
How do I install the Azuga Device in my vehicle?+
Can I use my device in other vehicles?+
Can I participate in The Eastern Transportation Coalition MBUF Pilot with my motorcycle or All-Terrain Vehicle (ATV)?+
Is there a charge for replacement of an Azuga Device due to loss, theft, or accident?+

Access your Azuga Insight Account

How do I access my account online?+
What if I forgot my login information or password?+
What if I forgot my PIN?+
Will my name and address be shared with others?+

Managing your Azuga Insight Account

What happens if I change vehicles, license plate, or registration address?+
I need activity statements and invoices. What do I do?+
Will I know if my mileage reporting device isn't operating correctly?+
Who do I contact if the Device isn't working correctly or if I get emails that my Device is having problems?+
Can I transfer my account to someone else?+
What do I do if my device is lost or stolen?+
When are my mileage-based user fees calculated?+
What does "Cost" mean under Trip Stats on the Dashboard and in the Trips detail?+

Other Drivers using my car

My kids drive my car. Is this ok?+
Will the simulated per-mile fees apply if I lend someone my car?+

Other

What do I do if I don't own the vehicle anymore? +
What information will The Eastern Transportation Coalition or the Departments of Transportation receive about my driving if I participate in the pilot?+

Premium Features

What are Premium Features and how do I get them? +
Why aren't all my trips showing? +
How do I opt out of Premium Features? +
Why don't I see my carbon footprint? +
Why don't I see any events on any of my trips? +
Why can't I see my Safe Zones? +
Why can't I see my vehicle's health or battery voltage anymore? +
Where did all my Badges go? +

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